QuickBooks POS: Receipt #[X] created on [Date] has an unbalanced payment…is skipping from processing

After a financial exchange with QuickBooks, the QuickBooks POS activity log contains the message:

Receipt # “xxx” created on “date” has an unbalanced payment. Receipt “xxx” is skipped from processing.

Why this is happening in QuickBooks POS

• Using line item discounts that create decimal quantities on sales receipts
• Having decimal quantities on line items in conjunction with Global Discounts on sales receipts
• A remote store is selling items that don’t have a quantity, creating negative quantity amounts

How to fix it

Versions 12,  2013 (v11) and 10

For preexisting transactions causing this issue, please follow these steps:

1. Locate and flag the reversing receipt based on the receipt number in the error as having been sent to QuickBooks:
   1. Choose Point of Sale > Sales History.
   2. Locate and select the receipt that is causing the error.
   3. Click I Want To at the top of the listing and choose Show Financial Detail.
   4. Select Mark this document as successfully sent and click OK.
2. Create a journal entry in QuickBooks using the appropriate accounts and amounts to represent the receipt that was causing the error.

Version 6 through 9

For preexisting transactions causing this issue, please follow these steps:

1. Locate and flag the reversing receipt based on the receipt number in the error as having been sent to QuickBooks:
   1. Choose Point of Sale > Sales History.
   2. Locate and select the receipt that is causing the error.
   3. Click I Want To at the top of the listing and choose View Financial History.
   4. Select Mark this document as successfully sent and click OK.
2. Create a journal entry in QuickBooks using the appropriate accounts and amounts to represent the receipt that was causing the error.

If you seek further help dealing with unbalanced payment in QuickBooks POS, call BlackRock – (888) 282-8833