QuickBooks POS Desktop: Error 176125

By /

Error 176125

This error can be followed by one of several messages.

Why this is happening

qb pos errorPossible causes:

How to fix it

Version 9 and 10

Windows 7 or Vista

One or more of these steps may resolve the issue. Try opening Point of Sale after each step.

  1. Update Point of Sale to the most current release at all workstations, starting with the server. The latest update for this version resolves this issue in most cases.
  2. Restart the computer and open Point of Sale.
  3. Make sure you are logged in to Windows as an Administrator and clear the contents of the Entitlement Client folder:
    1. Right-click the Windows Logo button and select Open Windows Explorer.
    2. Click Organize and select Folder and Search options.
    3. Click the View tab, select Show hidden files and folders and clear the checkbox for Hide protected system operating files.
    4. Click Yes on the warning and click OK.
    5. Navigate in the left window to the location: C:\ProgramData\Intuit\Entitlement Client\v6.0. To navigate, click the arrow symbol next to each folder listed.
    6. Right-click the first file in this folder and select Delete. Click Yes and repeat for each file in the v6.0folder.
    7. Open Point of Sale and register if prompted.

     

  4. Configure firewall applications to allow for Point of SaleNote: While the Point of Sale server may be working without error, if a firewall on the server is blocking incoming messages from your client, you will receive this error on client workstations.Configuring McAfee Personal Firewall
    Visit How to configure McAfee Personal Firewall to allow inbound connections on specific ports for detailed instructions provided by McAfee support to configure your firewall. Additional support options can be found at mcafee.com. You will be able to choose your type of business and the support option from the drop-down list.Configuring Norton Firewall ProductsVisit Norton Search Solutions Library to search for the detailed instructions to configure your firewall. You will need to:

    1. Select your product from the drop-down list.
    2. Select your version from the drop-down list.
    3. In the Search field, enter create firewall rule.

    Your search results will display knowledgebase article Creating a new firewall rule in Norton product. Follow the instructions provided by Norton technical support. Configuring Trend Micro PC-cillin Visit set the Personal Firewall of Trend Micro Internet Security to allow or block specific programs for instructions. If you need additional support, click Trend Micro support to search the knowledgebase. You will need to:

    1. Enter your question or describe your problem.
    2. Choose your product.
    3. Choose your version.
    4. Click Search.

    Configuring Microsoft Windows Firewall
    Visit the Microsoft article Open a port in Windows Firewall. Configuring Avast On-Access Protection
    If you are using Terminal Services and have the Avast On-Access protection enabled visit How can I exclude a file from the on-access protection?. You will need to exclude your company file (.QBW file) and the files that need Internet access for your version that are listed in the top section of this document. Files:

    Note 1: In the paths below, XX is your number version of Point of Sale. Note 2: In Windows XP and Vista, Program Files (x86) appears as just Program Files.

    Eftsvr.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\
    DataImporter.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\
    QBPOS.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\
    QBDBMgr.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\
    QBDBMgrN.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\
    QBPOSDBService C:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\

    Ports:

    For instructions on configuring ports within the Windows Firewall, see the Microsoft article Open a port in Windows Firewall.

    TCP (incoming) 8443, 443, 2638, 46203, 46216 through 46220, 8024, 8025, 8035, 8036
    UDP (outgoing) 2638, 8024, 8035, 8036

Note: Add the appropriate files and folders as exceptions in your firewall software:

  • C:\Program Files\Common Files\Intuit\Entitlement Client\v6.0\Server\Intuit.Spc.Map.EntitlementClient.Server.Service.exe
  • C:\Program Data\Intuit\

Windows XP

One or more of these steps may resolve the issue. Try opening Point of Sale after each step.

  1. Update Point of Sale to the most current release at all workstations, starting with the server. The latest update for this version resolves this issue in most cases.
  2. Restart the computer and open Point of Sale.
  3. Make sure you are logged in to Windows as an Administrator and clear the contents of the Entitlement Client folder:
    1. Right-click the Windows Start button and select Explore.
    2. Choose Tools > Folder Options.
    3. Click the View tab, select Show hidden files and folders and clear the checkbox for Hide protected system operating files.
    4. Click Yes on the warning and click OK.
    5. Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v6\. To navigate, click the plus symbol next to each folder listed.
    6. Right-click the first file in this folder and select Delete. Click Yes and repeat for each file in the v6.0folder.
    7. Open Point of Sale and register if prompted.
  4. Configure firewall applications to allow for Point of SaleNote: While the Point of Sale server may be working without error, if a firewall on the server is blocking incoming messages from your client, you will receive this error on client workstations.Configuring McAfee Personal Firewall
    Visit How to configure McAfee Personal Firewall to allow inbound connections on specific ports for detailed instructions provided by McAfee support to configure your firewall. Additional support options can be found at mcafee.com. You will be able to choose your type of business and the support option from the drop-down list.Configuring Norton Firewall ProductsVisit Norton Search Solutions Library to search for the detailed instructions to configure your firewall. You will need to:

    1. Select your product from the drop-down list.
    2. Select your version from the drop-down list.
    3. In the Search field, enter create firewall rule.

    Your search results will display knowledgebase article Creating a new firewall rule in Norton product. Follow the instructions provided by Norton technical support. Configuring Trend Micro PC-cillin Visit set the Personal Firewall of Trend Micro Internet Security to allow or block specific programs for instructions. If you need additional support, click Trend Micro support to search the knowledgebase. You will need to:

    1. Enter your question or describe your problem.
    2. Choose your product.
    3. Choose your version.
    4. Click Search.

    Configuring Microsoft Windows Firewall
    Visit the Microsoft article Open a port in Windows Firewall. Configuring Avast On-Access Protection
    If you are using Terminal Services and have the Avast On-Access protection enabled visit How can I exclude a file from the on-access protection?. You will need to exclude your company file (.QBW file) and the files that need Internet access for your version that are listed in the top section of this document. Files:

    Note 1: In the paths below, XX is your number version of Point of Sale. Note 2: In Windows XP and Vista, Program Files (x86) appears as just Program Files.

    Eftsvr.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\
    DataImporter.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\
    QBPOS.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\
    QBDBMgr.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\
    QBDBMgrN.exe C:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\
    QBPOSDBService C:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\

    Ports:

    For instructions on configuring ports within the Windows Firewall, see the Microsoft article Open a port in Windows Firewall.

    TCP (incoming) 8443, 443, 2638, 46203, 46216 through 46220, 8024, 8025, 8035, 8036
    UDP (outgoing) 2638, 8024, 8035, 8036

Note: Add the appropriate files and folders as exceptions in your firewall software:

  • C:\Program Files\Common Files\Intuit\Entitlement Client\v6.0\Server\Intuit.Spc.Map.EntitlementClient.Server.Service.exe
  • C:\Documents and Settings\All Users\Application Data\Intuit\

Version 8 and below
One or more of these steps may resolve the issue. Try opening Point of Sale after each step.

  1. Update Point of Sale to the most current release at all workstations, starting with the server. The latest update for this version resolves this issue in most cases.
  2. Restart the computer and open Point of Sale.
  3. Make sure you’re logged into Windows as an Administrator and download the 176125 repair tool.
    1. Click Save when prompted and save the file to your Windows desktop.
    2. Double-click POS176125.exe on your desktop and follow the onscreen instructions in the wizard. Select your version of Point of Sale on the initial screen.

     

  4. When a client workstation is receiving this error, ping the server computer to test network connectivity:Note: In Windows 7 and Vista, the IP Address is also referred to as the IPv4 Address.
    1. Get the computer name and IP Address of the Point of Sale server computer:
      1. On the Point of Sale server computer, click the Windows Start button and select Run (In Windows 7 and Vista, click Start > All Programs > Accessories > Run.
      2. In the Open field, enter cmd and click OK. A DOS window opens.
      3. At the prompt in the DOS window, type ipconfig /all, and press Enter on your keyboard.
      4. Under the Windows IP Configuration heading, locate the Host Name. This is the name of the Point of Sale server computer. Write this name down.
      5. Under the Ethernet adapter Local Area Connection heading, locate and write down the IP Address. This is the IP address of the Point of Sale server computer.
      6. Close the DOS window.
    2. Verify (ping) the IP address from the Point of Sale client computer:
      1. On the Point of Sale client computer, click the Windows Start button and select Run (In Windows 7 and Vista, click Start > All Programs > Accessories > Run).
      2. In the Open field, enter cmd and click OK. A DOS window opens.
      3. In the DOS window, type ping xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address you wrote down. Press Enter on your keyboard.
      4. The DOS window should display: pinging
        [xxx.xxx.xxx.xxx] with 32 bytes of data, where [xxx.xxx.xxx.xxx] is the IP address you entered. Ping responses are:

        • Reply from xxx.xxx.xxx.xxx, if it successfully found the IP address of the Point of Sale server computer.
        • Request timed out, if it can’t find the Point of Sale server computer. Contact an IT specialist to determine why the network is not accessible.
      5. Close the DOS window. If the ping command successfully located the IP address of the Point of Sale server computer, continue with the next step.
    3. Verify (ping) the hostname from the client computer:
      1. On the Point of Sale client computer, click the Windows Start button and select Run (In Windows 7 and Vista, click Start > All Programs > Accessories > Run).
      2. In the Open field, enter cmd and click OK. A DOS window opens.
      3. In the DOS window, type ping computer_name. For computer_name, use the computer name previously noted. Press Enter on your keyboard. This command forces the computer name to be resolved to the IP address.
      4. The display should read: pinging hostname [xxx.xxx.xxx.xxx] with 32 bytes of data, where [xxx.xxx.xxx.xxx] is the address that was resolved to (associated with) the computer name. Ping responses are:
        • Reply from xxx.xxx.xxx.xxx, if it successfully resolved the host name with the IP Address of the Point of Sale server computer.
        • Request timed out, if it cannot resolve the hostname of the Point of Sale server computer. If it cannot resolve the hostname, contact BlackRock.

     

  5. Configure any firewall applications (for example: McAfee Security Center, Norton Internet Security Center, Norton 360, Zone Alarm, AVG, etc.) to allow for Point of Sale components. While the Point of Sale Server may be working without error, if the firewall on the server is blocking incoming messages from the client, you will receive this error on client computers.

Note: Add the appropriate files and folders as exceptions in your firewall software:

Point of Sale 8:

C:\Program Files\Common Files\Intuit\Entitlement Client\v5.3\Server\Intuit.Spc.Map.EntitlementClient.Server.Service.exe on the Point of Sale Server.

Point of Sale 7:

C:\Program Files\Common Files\Intuit\Entitlement Client\v5\Server\Intuit.Spc.Map.EntitlementClient.Server.Service.exe on the Point of Sale Server.

Point of Sale 6:

C:\Program Files\Common Files\Intuit\Entitlement Client\v3\Server\Intuit.Spc.Map.EntitlementClient.Server.Service.exe on the Point of Sale Server.

Point of Sale 5:

C:\Program Files\Common Files\Intuit\Entitlement Client v2\Server\Intuit.Spc.Map.EntitlementClient.Server.Service.exe on the Point of Sale Server.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue, give a QuickBooks POS Support Specialist a call: 888-282-8833

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top